We strive to provide you with the highest quality products, and all accessories carried in our product line go through a rigorous quality control process. In the unfortunate event that you receive a defective product, we will exchange your product for an exact product within the specified warranty policy period (please refer to our Warranty Policy for further information). If your purchase was made through a Consultant, please contact her to initiate and complete return procedures on your behalf. If your purchase was made through Touch Corporate, contact us at email@example.com, or call 973-476-0396 to obtain instructions for a return. Due to the nature of products sold by Touch, there is a no-refund policy. Exchanges will only be made for defective products within the warranty period.